Support Services Supervisor

Location

Johnson City

Type

Full Time

Responsive recruiter
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Support Services Supervisor

Status: Full-Time, Non-Exempt
Reports To: Support Services Manager


Position Summary
The Support Services Supervisor leads front-office operations to ensure patients receive timely, accurate, and professional service. This role oversees support staff, monitors workflow, and supports registration, scheduling, and check-out functions. The ideal candidate is organized, confident, and leads with professionalism, accountability, and teamwork.


Primary Responsibilities
·         Supervise and support front-office staff and adjust assignments based on patient volume and workflow
·         Train new employees and reinforce accuracy, service standards, professionalism, and communication
·         Ensure accurate documentation, insurance verification, and referral requirements
·         Support proper scheduling and provide hands-on help during peak patient flow
·         Monitor copay and balance collection; reconcile daily cash drawers
·         Respond to patient concerns professionally and communicate clearly with providers and staff


Secondary Responsibilities
·         Provide coverage for registration, scheduling, phones, and check-out as needed
·         Maintain supply organization and coordinate vendor or facility needs
·         Participate in meetings, training, and continuous improvement efforts
·         Follow HIPAA, OSHA, safety, and internal compliance standards


Qualifications
·         High school diploma or equivalent required
·         Prior medical office experience preferred
·         Leadership, scheduling, billing, or patient-service experience highly valued


Ideal Strengths
·         Strong verbal communication and service mindset
·         Accuracy, attention to detail, and follow-through
·         Calm, professional presence in a fast-paced environment
·         Ability to resolve problems and manage competing demands


Compensation & Wage Structure
Wage: $20.00 per hour

Eligible annually for cost-of-living wage increases, based on organizational guidelines and annual review outcomes


Job Details
Job Type: Full-time

Expected Hours: 40 hours per week

Medical Specialty: Dermatology


Schedule
·         8-hour shift
·         Monday through Friday


Why This Role Matters
This position directly influences the patient experience at check-in, throughout their visit, and during follow-up scheduling. Our team values service, humility, and accountability—and we are proud of the standard we strive to uphold every day.

If leadership through service is important to you, and you enjoy helping a team operate smoothly and efficiently, we encourage you to apply.


Employment Contingencies: Employment may be contingent upon background screening, reference verification, and compliance with internal policies.
Compensation: $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: tricitiesderm.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.